F.A.Q.


1. What is the “Car-go Box Carrier Specifications?

2. I have some questions before ordering.  What is the best way to get answers?

3. How does the Quick Connect & Slide out Hitch Bracket Work?

4. What is the best way to order my Car-go Box hitch carrier?

5. What is the warranty policy on the Car-go Box hitch carrier?

6. Will my exhaust heat damage my Car-go Box hitch carrier?

7. Will I receive a confirmation of my order?

8.  Is the Car-go Boxes waterproof?

9. What is the Car-go Boxes made from?

10. Do you charge sales tax?

11. If I place my order today, when will I receive my Car-go Box Hitch Carrier?


1. What is the “Car-go Box Carrier Specifications?

Dimensions:

Box Exterior: 52.5"L x 25.5"W x 25"H

Box Interior: 50"L x 22"W x 21"H

Over All Dimensions: 54"L x 29"W x 29"H

 

Product Weight:

Car-go Box Weight: 86 lbs.

Hitch Bracket Weight: 43 lbs.

 

Load Capacity:

Cargo Weight Capacity: 185 lbs.

 

2. I have some questions before ordering.  What is the best way to get answers?

Our website has information on “The Car-go Box Carrier” which answer most questions.  If you have further questions, you can either email us via the contact us link or call our Customer Service phone number at 1-801-621-4024 (Monday -Friday 8:00 am to 4:00 pm Mountain Standard Time).

 

 3. How does the Quick Connect & Slide out Hitch Bracket Work?

The “Slide out feature” allows the Car-go Box to come off completely or slide away giving access to your vehicles rear hatch, tailgate, or trunk. The base is sturdy enough to slide out even with the box loaded to capacity. The steel cable prevents the box from over extending. However, you must slide the carrier back into place and secure it with the safety pin before moving your vehicle.

 

 4. What is the best way to order my Car-go Box hitch carrier?

We provide you with multiple ways to order:

Internet order:

Click on an "add to cart" button beneath the product you would like to order on our web site, then follow the online instructions to complete your order.

(A major credit card is required for this option.)

 Phone order:

Call our Customer Service/Order line at 1-801-621-4024 (Monday -Friday 8:00 am to 4:00 pm Mountain Standard Time).  (Personal checks are also accepted, however, orders will not ship until the personal check clears which usually takes 5-8 days.)

 

 5.What is the warranty policy on the Car-go Box hitch carrier?

Cove Products provides a One Year Limited Warranty from the date of purchase on our Car-go Box Hitch Carrier. To read our warranty policy click here.

 

 6. Will my exhaust heat damage my Car-go Box hitch carrier?

Be sure to check tail pipe to make sure it is not directly on plastic box, it will melt. If your vehicle doesn’t already divert the exhaust, you need an exhaust shield. You can purchase an exhaust tip (available at any local automotive store) that will divert your exhaust downward, or purchase an Exhaust Shield that mounts directly to your Car-go box. Exhaust damage to your carrier is not covered under the Cove Products Warranty.

 

 7. Will I receive a confirmation of my order?

Yes, you will receive a confirmation by e-mail.

 

 8.  Is the Car-go Boxes waterproof?

The Car-go Box will keep much of the water away from the contents in the box. However it is not waterproof. If you are concerned about your items getting wet. We suggest you place them in a plastic bag before placing them inside the Car-go Box.

 

 9. What is the Car-go Boxes made from?

The box carrier is made out of heavy-duty polyethylene double wall construction with powder coated steel frame for strength. The gas springs on both sides of the box hold the lid open. Allowing you to load and unload your gear with both hands. The handles on each side provide easier lifting for two people. The wheels and retractable handle make it easier to tote your gear around.

 

 10. Do you charge sales tax?

We do not charge sales tax on out of state sales.  If you live in Utah a sales tax is required.

 

 11. If I place my order today, when will I receive my Car-go Box Hitch Carrier?

In most cases, domestic orders placed on our website will be processed and shipped within 3-4 business days. Transit time is generally 5 to 6 business days in the Western U.S., and 6 to 7 business days in the Midwest, South, and Eastern states.

 

 

 

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