Shipping & Return Policy

TRANSIT DAYS

•In most cases, domestic orders placed on our website will be processed and shipped within 3-4 business days. Transit time is generally 5 to 6 business days in the Western U.S., and 6 to 7 business days in the Midwest, South, and Eastern states.

•UPS transit and delivery days are Monday-Friday

•USPS transit and delivery days are Monday-Saturday

 

DELIVERY METHOD

•Economy Shipping - Delivered by USPS or UPS

•Free Shipping - Delivered by USPS or UPS

•Priority Mail - Delivered by USPS

•Ground - Delivered by UPS

•3-5 Day Express Shipping - Delivered by UPS

•3 Day Shipping - Delivered by UPS

•2nd Day Shipping - Delivered by UPS

•Next Day Shipping - Delivered by UPS

 

HOLIDAY SHIPPING SCHEDULE

•Memorial Day - UPS closed, no shipping or delivery of packages

•Independence Day - UPS closed, no shipping or delivery of packages

•Labor Day - UPS closed, no shipping or delivery of packages

•Thanksgiving Day - UPS closed, no shipping or delivery of packages

•Day after Thanksgiving - Normal pickup and delivery of all UPS service levels

•Dec 24th - Christmas Eve - Closed, no shipping or delivery of packages

•Dec 25th - Christmas Day - UPS closed, no shipping or delivery of packages

•Dec 31st - New Year's Eve - Delivery and Pickup of air packages only, ground transit closed

•Jan 1st - New Year's Day - UPS closed, no shipping or delivery of packages

 

WHEN UPS TRACKING SAYS “Billing Information Received"

The order has been shipped from our Ogden Utah warehouse. Usually if the tracking number states "Billing Information Received", the UPS label has been wrinkled or scratched, preventing UPS from being able to scan the item. When this happens we are not able to view the progress of the package, but they are still manually sorting and shipping the package. Please contact us by email or call 801-627-3531 (Monday-Friday 8am-4pm, Saturday & Sunday closed. We would be happy to tell you when you can expect delivery.

Shipping to a P.O. Box

We offer shipping by Priority Mail for delivery to a Post Office Box. We only recommend the use of Priority Mail for shipment to FPO or APO addresses. Due to postal regulations, shipping is not available on some items. We recommend UPS shipping to a work or neighbors address in most circumstances where a P.O. Box is the only valid shipping address.

Shipping to an address that is different than the billing address

We can ship orders to an address that is different than the credit card statement billing address. When placing your order simply enter your shipping information on the left, under the Ship To: heading. Then if the credit card billing information is different you can fill in the section on the right under the Bill to (If Different): heading. You must provide the billing information exactly as it appears on your credit card billing statement. Please allow additional time for us to process your order due to the additional security steps required. Form of ID will be required.

 

ORDER PICK-UP

We have a Will Call Center located at 833 West 27th Street Ogden Utah. Customers should call and place a will call order before coming to see us. Our Will Call hours are as follows:

•           Monday - Friday: 8 am - 3 pm (all times Central)

•           Saturday: Closed

•           Sunday: Closed

International Shipments

Currently, we ship only to the 48 continental United States. Both the shipping and billing address must be an address in the United States.

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We sell FACTORY DIRECT with FREE SHIPPING on ACCESSORIES with the purchase of a marked coop, run or package. We can only ship to the Continental U.S. (lower 48 States) with exceptions as noted below.

 

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RETURNS

All returns will be made at the customer’s expense. All returns are subject to pay all delivery costs associated with return of the product plus a 15% restocking fee; except in cases where the product has been damaged during shipping and the damage has been noted on the shipping receipt.

 

Please note that accessories cannot be returned as we don't charge shipping on those items. If a customer must return an accessory they would be responsible for paying the cost of shipping to return said item.

 

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REFUNDS

ALL RETURNS ARE SHIPPED TO:

833 West 27th street

Ogden, Utah

84403

 

If your order is damaged during shipment please see our shipping policy or call us at 801-621-4024 for assistance.

 

If an item is defective please see our warranty policy or call us at 801-621-4024 for assistance or email k9kennelsstore@gmail.com

 

To return an Item for refund, please call 801-621-4024 for a return authorization number within 45 days after receipt of the item. All returns must be received by Cove Products within 14 days after issuance of the Return Authorization. All shipping costs are to be paid by the customer. A 15% restocking fee will be charged. A refund will be processed in 3 to 5 weeks based on your original method of payment.

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