TERMS AND CONDITIONS
All returns will be made at the customer's expense. All returns are subject to pay all delivery costs associated with return of the kennel/coop/run plus a 15% restocking fee except in cases where the kennel/coop/run has been damaged during shipping and the damage has been noted on the shipping receipt. All custom kennels/coops/runs (i.e., custom-sized panels) are non-returnable and not covered by our standard warranty.
Please note that accessories cannot be returned as we don't charge shipping on those items. If a customer must return an accessory, the customer must pay the cost of return shipping.
Prices are subject to change without prior notice. Please call the Distribution Center at 1-877-527-3455 before ordering to verify current prices.
RIGHT TO REFUSE SERVICE
Cove Products reserves the right to cancel a product or service at any time at its discretion. Cove Products also reserves the right to refuse or cancel an online order due to error in list price, shipping calculation, or other problems not known to Cove Products when the order was placed. Furthermore, Cove Products reserves the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to Cove Products regardless of payment method and price confirmation. The company reserves the right to refuse service to any customer or client. In particular, Cove Products reserves the right to refuse service and/or cancel orders from delinquent accounts, fraudulent, unscrupulous, nuisance, or unreasonable buyers, or when a potential conflict of interest arises.
Cove Products will not discriminate on the basis of race, gender, religion, sexual orientation, or creed; and likewise, no organization representing or associated in the advocacy of these issues and rights will be discriminated against either. The company is an all-inclusive organization which caters to everyone and strives to provide excellent service and products to all customers.
PRIVACY AND SECURITY POLICY
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
o Change/correct any data we have about you.
o Have us delete any data we have about you.
o Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page when purchasing.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cove Products LLC warrants all Cargo Box carriers (the "Product"), and only the Product, against defects in materials and workmanship under normal use for a period of TWELVE MONTHS (365) days from the date of purchase by the original purchaser ("Warranty Period"). Under this Limited Warranty, if a defect arises and a valid claim is received by Cove Products within the Warranty Period, at its option and to the extent permitted by law, Cove Products will either (1) repair the Product at no charge at its facility, using new or refurbished replacement parts or (2) exchange the Product with a new or refurbished Product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. This Limited Warranty is valid only in the United States for Products sold in the United States.
A replacement Product or part assumes the remaining warranty of the original Product or twelve months (365) days from the date of replacement or repair, whichever is longer. When a Product or part of the Product is exchanged, any replacement item becomes your property and the replaced item becomes Cove Products' property. Parts provided by Cove Products in fulfillment of its warranty obligation must be used in Products for which warranty service is claimed.
Instructions to Obtain Warranty Service: To obtain warranty service, you must deliver the Product, freight prepaid, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Cove Products. In accordance with applicable law, Cove Products may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. For specific instructions on how to obtain warranty service on your Product, email us at firstname.lastname@example.org
Exclusions and Limitations. This Limited Warranty applies only to the Product manufactured by or for Cove Products that can be identified by the "Cove Products" trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Cove Products, product and services other than the Product, (b) non-Cove Products hardware product, (c) consumables (such as enzymes), or (d) accessories, even if packaged or sold with the Product or embedded in the Product.
Cove Products is not responsible for damage arising from failure to follow instructions relating to the Product's use or installation.
This warranty does not apply to a Product or part of the Product that has been altered or modified (e.g., to alter functionality or capability) by anyone who is not a representative of Cove Products or if the Product is inserted or installed in a manner not approved by Cove Products. In addition, this Limited Warranty does not apply: (a) to damage caused by use with non-Cove Products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by use of the Product outside the intended uses described by Cove Products; or (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Cove Products unless otherwise permitted according to Cove Products instructions.
This warranty does not apply to damage caused by exhaust damage. Be sure to check tail pipe to make sure it is not directly on plastic box, it will melt. If your vehicle doesn’t already divert the exhaust, you need an exhaust shield. You can purchase an exhaust tip (available at any local automotive store) that will divert your exhaust downward, or purchase an Exhaust Shield that mounts directly to your Car-go box. Exhaust damage to your carrier is not covered under the Cove Products Warranty.
This Limited Warranty does not cover the cost of returning the Product to Cove Products; this is your responsibility.
No Cove Products reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Implied Warranties. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.
Limitation of Damages. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, COVE PRODUCTS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.
Consumer Protection. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state to state.
Governing Law and Arbitration. This Limited Warranty shall be governed by the laws of the State of Utah without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Any claim or dispute in connection with this Limited Warranty shall be resolved in a cost effective manner through binding non-appearance-based arbitration. The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the foregoing arbitration clause does not apply for any reason, you agree to submit to the personal jurisdiction of the state courts located within Weber County, Utah and the federal courts in Utah for the purpose of litigating all such claims or disputes, which courts shall have exclusive jurisdiction of such claims or disputes. Notwithstanding the foregoing, Cove Products may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.
Cove Products reserves the right to improve any product through changes in design or materials as it may deem desirable without being obligated to incorporate such changes in products of previous manufacture.